Confidence in Every Click: How Dimitri Akhrin, President of BAMS, Discusses With Arkadium How to Build Safer, Smarter Payment Experiences

Interview conducted by Kenny Rosenblatt, CEO & Co-Founder, Arkadium.

For digital entertainment companies like Arkadium, trust is everything. When users visit a gaming platform, they expect not only a great experience, but also complete confidence that their transactions are secure. That’s where BAMS, a top-rated merchant services provider, comes in. Led by President Dimitri Akhrin, BAMS helps online businesses increase profit and decrease costs through lowered fraud rates, ensuring their customers can transact safely and confidently. In this conversation with Arkadium, Dimitri shares how BAMS approaches payment security, risk management, and user trust in the modern digital economy.

A: Absolutely, it’s a great question because safety and trust are inseparable from growth. At BAMS, we believe every transaction should be invisible in its simplicity but powerful in its protection. That means creating a system where your users don’t have to think twice about making a purchase, they just know it’s secure.

We help platforms like Arkadium increase profit and decrease costs through lowered fraud rates by layering intelligent fraud detection, real-time transaction monitoring, and proactive support. Our systems flag unusual behavior before it becomes a problem, and our team steps in quickly to verify anything suspicious. The result is a smoother experience for genuine players and peace of mind for your business.

A: That’s the art of modern payments, finding the balance between protecting users and keeping the experience effortless. We focus on smart security instead of heavy-handed verification.

This can include things like pattern recognition and adaptive risk scoring to analyze transactions in real time. That means legitimate users aren’t slowed down by unnecessary checks, but bad actors are stopped in their tracks. It’s not about saying “no” more often, it’s about saying “yes” faster to the right customers. When players on Arkadium know they can make purchases quickly and safely, it builds long-term trust, and trust is what keeps them coming back.

A: Chargebacks can be frustrating because they impact both reputation and revenue. The best way to fight them is to prevent them before they happen.

At BAMS, we integrate sophisticated dispute alerts and fraud-prevention tools that notify you the moment a risky transaction is detected. We also use detailed transaction data to identify recurring issues, such as friendly fraud or unauthorized use, and help your team create targeted responses. Beyond technology, we pride ourselves on a hands-on relationship with our clients. If something goes wrong, we don’t just send a report, we get on the phone, review the data, and help resolve it fast.

For companies like Arkadium, this means more uptime, fewer disputes, and a consistent experience that reinforces player confidence.

A: The key difference is that we understand the emotional component of online entertainment. Users aren’t just buying, they’re engaging, relaxing, having fun. That means any security friction, delay, or false decline feels even more disruptive.

Our approach combines robust fraud detection with seamless transaction flow. Using tools like our IRIS platform or fraud prevention suites we give partners full visibility into transactions, funding, and risk events as soon as that information is available to us. That transparency allows platforms like Arkadium to see exactly what’s happening, which payments are flowing, and where potential issues might arise.

We also focus on education and partnership. We don’t offer one-size-fits-all processing; we offer solutions tailored to the individual needs of each client. What works for Arkadium isn’t necessarily the right fit for the next client.

A: I think we’re entering a new era of invisible security, where fraud prevention happens behind the scenes, powered by AI and data, without disrupting the user. As online entertainment grows, so does the need for frictionless protection.

At BAMS, we’re constantly evolving our fraud models and integrating new technologies to detect risk earlier and with greater precision. For partners like Arkadium, that means you’ll continue to benefit from lower fraud rates, higher authorization success, and happier users.

Ultimately, our shared goal is to make sure every visitor feels confident making a purchase through your platform. If we do our jobs right, players won’t even think about payment security, they’ll just know they’re safe. And that’s when true trust begins.

Thank you, Dimitri, for sharing your insights on how BAMS helps companies like Arkadium protect their users and strengthen trust through every transaction. By combining intelligent fraud prevention with a seamless payment experience, BAMS continues to set the standard for helping e-commerce clients increase profit, decrease costs, and give their users the confidence to play, and pay, securely.